Confused? (FAQ)
When should I order my wedding stationery?
As soon as you know the details for the item(s) you require and the quantities, you can book your order. This allows ample time to fit you into our studio timetable.
How long will it take between ordering my wedding stationery and delivery?
Please allow approximately 4-6 weeks from approving your design to receiving them. Our busiest times are January, February and March when we operate a booking system, we will let you know if your order is likely to take longer during this busy period.
Outside of these busy times we endeavour to meet our customers deadlines as quickly as possible.
When should I order my venue items?
Please allow 4-6 weeks before your wedding day for us to design, print and post the following items for you; Orders of service/day, menus, table plans, table name/number cards and place name cards.
How does the ordering service work?
We prefer to work via email as it keeps details clear; Order online or via a downloaded order form.
- Once we receive your order we will send you a quote by email or post to confirm the details.
- To confirm your order we ask that you provide a 100% payment of your order.
- If you haven't already on the order form, please send us your wording on an email or word document.
- We'll then send you a printers proof of your order to review (approximately 10 days later).
- Let us know if there are any changes required (and we'll send another proof).
- Once you are happy with your items, let us know it is 'signed off' and we'll send your artwork to print.
- Approximately two-three weeks later we will contact you to confirm your preferred delivery address.
- Once your stationery is ready, we will despatch your order.
Can I choose a different font?
We have selected fonts that we feel work well with our designs, however if you would prefer to use a different font, please let us know the name of the font you want to use and we will check our library. There will be a charge to buy any new fonts that we do not hold to ensure that we comply with copyright laws. We will let you know if this is the case.
Do I need save the date cards?
Save the date cards are a great way to get a short note out to those who you would like to attend your wedding before you know the finer details. This can be especially helpful if you are marrying abroad or during holiday seasons, then your guests can ensure they will be available.
Who should I send invitations to?
You should allow one invitation per family, couple or young adults over 16. Don't forget you should send invitations to your families and members of the wedding party. Elderly guests and those overseas who can't make the big day should be sent an invitation as a courtesy even if you know they can't make it.
Should I send RSVP cards?
It is entirely up to you, however an RSVP card or postcard should ensure a swifter response from your guests. Remember to indicate an RSVP date that allows you time to chase late responses and then confirm numbers in good time for your reception or venue.
Are envelopes included in the price?
All our invitations, save the date cards, RSVP cards (not postcards) and thank you cards come with matching high quality envelopes. If you require coloured envelopes, please let us know and we will source them for you at an additional cost.
Is there a minimum order?
To keep our costs down, there is a minimum order quantity of 20 items for all our products, with the exception of menus which have a minimum order of 5 and table plans which are sold individually.
Should I order extras?
We recommend that you order a few extra in case of changes to your guest list or errors, as it is not always possible to produce extras in a short time.
Can I use different wording on my invitations?
Our wording guide is just that- to give you a few examples of common scenarios. You are welcome to request different wording when you place your order.
I don't know exact numbers for my whole order yet, can I place a part order?
Yes, we know that you won't have final numbers for guests until the invitations and RSVP's have been collated. You are welcome to order them later and we will keep your order live until later on in the year.
Do you make cards for guest books or table cameras?
We are happy to produce cards for items such as guest cards or cameras. Please contact us for costs and details.
How should I supply the wording or information to you?
If you haven't ordered online, or wish to send your own Word files to complete an online order, please email info@thedoo.co.uk with a Word document(s) of the text on your item(s). If you are sending the content for table plans please set and send them in Excel format - this helps keep errors to a minimum. Please do not send .docx formats if possible.
Please ensure all names, places and other important information is set gramatically and has upper and lower case characters as you wish to see them on the final items- just let us know if you are not sure and we shall set the text for you.
Can I order samples?
You are very welcome to order up to 2 samples, however please note that any specific requests for colours on colour match items cannot be guaranteed.
Please note that any bespoke requests for samples not from our standard range will be subject to a small fee to cover the design time required to alter artwork and print them.
I like one of your designs, can I order it in a different colour?
If the design you like is not in our colour match range, please drop us a line at info@thedoo.co.uk outlining your requirements and we'll let you know what we can do to help.
What is an 'Order of the day'
This is a less formal Order of Service. The order of day has 3 pages where you can tell your guests about things such as your civil service order, events or timings for the day and any other information that you might want to include on the day.
How many pages does an Order of Service include?
Our standard Order of Service includes 3 pages which is enough space to outline all the stages of a formal wedding ceremony.
How do I order?
You can order one of two ways;
Order online with our online form or download an order form and post it to us at: The Studio, 17 Ashurst Close, Horsham, West Sussex, RH12 4JN
Is there another way I can contact with you?
Please ring us on 0845 608 177 and we can either send you an order form or take your order over the phone. If our lines are busy, please leave a message for us to return your call.
How and when do I pay?
When you place your order and agree the quotation we will ask you to pay a 100% of your order. We will then send your order to print once we have your written approval and the funds are cleared. If you would like to pay by cheque please allow extra time for this to clear.
Once your order is ready for despatch, we will also ask you to confirm the delivery address if we don't already know it, as our courier service requires a signature on delivery.
Delivery
We use courier and Royal Mail to despatch our orders. All orders require a signature on delivery. You are welcome to request a delivery to a work address or relative if you would prefer. Please allow up to 5 working days for your delivery to arrive.
We are happy to send orders via Royal Mail special delivery for guaranteed next day deliveries, however there will be an additional charge according to the weight of your order. Please contact us for more information on this.
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The Doo Ltd provide a full contemporary wedding invitations and bespoke wedding stationery service for all ceremonies including civil ceremony invitations. We supply personalised wedding invitations, reception invitations, order of service stationery, RSVP cards, save the date wedding cards, personalised thank you cards, wedding menus, place name cards, table number or table name cards, table plans, guest books, photo albums and any other extras to help you convey and set the mood of your ceremony.
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